A) SCOPE, OBJECT AND PARTIES

1. These general conditions of sale (hereinafter only Conditions) are agreed between Ecoxperience, Lda., a limited liability company, registered at the Commercial Registry Office under registration number, legal entity and taxpayer identification number 514164450, with registered office at HIESE – Quinta Vale do Espinhal, EM558 1, 3230-343 Penela, contactable through its contact form available on the website or through the contact details there also duly indicated and updated, hereinafter referred to simply as “Ecoxperience”, and the people, hereinafter referred to as “User”, who wishes to make purchases through the respective website https://ecox.pt/ , hereinafter referred to as website .
2. The purpose of these Conditions is to regulate the operation and use of the website , namely the process of ordering, selling, paying and delivering purchases made on it, with the parties agreeing that such issues are regulated exclusively by these Conditions, to the exclusion of any other conditions previously available on the website .
3. The website is exclusively intended for the purchase of products by natural persons who are not traders, meaning any natural person who acts for purposes that do not fall within the scope of their professional activity, with the acquisition, through the website , being strictly prohibited. of products for commercial purposes, namely for the purposes of resale of goods, unless Ecoxperience has prior written authorization.
4. Only natural persons over the age of eighteen and who are not covered by any limitation in carrying out commercial transactions, or who are duly represented or authorized by their representatives, may make purchases on the website , therefore, when proceeding with the order, the User expressly declares that he/she meets these requirements.
5. The elements and information transmitted by the User have full legal effect, recognizing electronic purchases and not being able to claim the lack of signature as a basis for non-compliance with the obligations assumed.
6. Browsing the website and purchasing any product in the Ecoxperience online store implies knowledge and acceptance of these Conditions by the User, which they expressly declare whenever they complete any purchase process through the website .
7. Ecoxperience reserves the right to change these Conditions without prior notice, with any changes being published on the website . Changes to these General Conditions are only applicable to orders placed after their date of publication on the website .

B) CONTENT

1. All content presented on the website is duly protected by respective copyright, worldwide. Therefore, under the terms of the Copyright and Related Rights Code, its use is only authorized for private, strictly personal purposes, without prejudice to more restrictive provisions contained in the aforementioned Code. Any total or partial reproduction or representation of the website , or of all or part of the elements included therein, is strictly prohibited, under penalty of recourse to the competent legal means against anyone acting in this way.
2. Corporate names, brands, as well as any distinctive signs reproduced on the website are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorization from the respective owners.
3. The website only uses protected rights of third parties (brands, names, logos, or names of companies and services) after the respective authorization of the owner.
4. Ecoxperience reserves the right to modify, at any time, the information and commercial offer presented on products, prices, promotions and commercial conditions, such changes being applicable only to future orders and not applicable to current orders.
5. Every effort has been made to ensure that the information presented on the website is free from typographical or writing errors, but if any errors occur, Ecoxperience will correct them as soon as possible.
6. The photographs presented on the website are for illustrative purposes only, and a copy of the product to be purchased is presented. The User must consult the detailed description of the product in order to obtain complete information about its characteristics.
7. All contractual information is written in Portuguese, as well as information on articles, email communications and formalization of the sale.
8. The introduction of links to this website , regardless of the intended purpose, without prior authorization from Ecoxperience is expressly prohibited. The use of the ecox.pt domain for abusive purposes, and without prior authorization, is subject to recourse to the competent legal means by Ecoxperience. Ecoxperience is not responsible for the origin or content included on pages accessed through links on other websites, which allow access to ecox.pt.
9. Ecoxperience is not responsible for advertisements and campaigns that use its brand, name and image, without being legitimized to do so.
10. Ecoxperience informs on its website about any and all actions of which it is aware, regarding fraudulent actions carried out by third parties in the name of Ecoxperience or that use, in any way, its name or image in an abusive and illegitimate way.
11. Ecoxperience privileges contact through institutional channels created for this purpose and in the domains that belong to it, not making any contacts through other channels.
12. Whenever you are aware of the fraudulent nature of any action in this context, under no circumstances should the User who is the recipient of this type of actions, information or associated messages access, confirm or enter their personal data, namely their bank details, nor little subscribe to any service that is proposed to you. The User must not click on the links or access any associated external website .

C) PLACING ONLINE ORDERS

1. To make purchases through the website , the User must register as a customer by creating a personal account by filling out a form for this purpose. After registering and logging in , the User simply needs to insert all the desired items into the virtual shopping basket and follow all the steps of the purchase so that it is completed successfully.
2. The prices charged on the website are exclusive to the online store and may vary from prices in physical stores, being valid only for the day on which they are announced and for all orders placed on that date, even if received at a later date, and subject to stock availability. All promotional campaigns have specific conditions and a limited and exclusive stock for online marketing.
3. Despite Ecoxperience's efforts, some products may be incorrectly priced, particularly due to an error or programming error, which is why Ecoxperience checks prices every time it processes orders. If the price of the product is lower than the advertised price, Ecoxperience will refund the difference. If the price is higher, Ecoxperience will cancel the order, informing the User by email , and await the User's decision to accept the new proposal at the correct price or to request a refund of the amount, within fourteen days from from the date on which this was communicated to the User.
4. When purchasing products sold on the website, Ecoxperience supports the following payment methods: Multibanco, Credit Card, MB Way and PayPal .
5. Orders for delivery to PO Boxes are not accepted.
6. Validation of the purchase order implies that the User has become aware of and expressly accepts these Conditions, available for consultation on the website . The data recorded by Ecoxperience constitutes proof of the set of transactions carried out between Ecoxperience and the User. It is Ecoxperience's responsibility to archive the electronic document in which the contract is formalized and keep it accessible, keeping it for the purposes associated with the commercial transactions that take place.
7. As soon as the purchase is complete, the User receives an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even cancel the purchase made.
8. Invoices for orders placed are sent together with the order. The data contained in the invoice is the sole responsibility of the User. The invoice once issued cannot be reissued with changes.
9. The User can cancel their order at any time up to its delivery, with the right to a refund of the amount paid. To this end, the User must request the cancellation of the order to Ecoxperience, through the respective telephone or email contact, identifying themselves, and mentioning the order number and the delivery address.
10. In accordance with the provisions of Decree-Law No. 7/2004, of January 7, relating to electronic commerce, Ecoxperience reserves the right to unilaterally cancel the order whenever there is a programming error or computer malfunction. of Ecoxperience, as well as the contractual proposal arriving at its destination deformed and the error affecting an essential element of the contract.
11. Ecoxperience also reserves the right to unilaterally cancel the order when it finds any inconsistency in the personal data presented or observes misconduct on the part of the User.
12. Failure to pay for the order within two days following the date on which it was placed implies automatic cancellation of the order, without the need for any communication from the User. In this case, Ecoxperience informs the User of the cancellation of the order and, if desired, places it again.

D) AVAILABILITY OF PRODUCTS AND SHIPPING

1. All products identified on the website are subject to confirmation of stock availability.
2. The website 's Product catalog is independent of physical stores, both in terms of price and quantity in stock . All promotional campaigns have limited and exclusive stock for online marketing.
3. Ecoxperience only processes an order placed by a User after confirmation of the respective payment, therefore it cannot guarantee the availability of the items until the aforementioned processing begins.
4. If any ordered product is unavailable, Ecoxperience will contact the User if the delivery time or price of the item changes, and the order will only proceed after consent given by the User for this purpose.
5. In case of absolute unavailability of stock of the ordered product, Ecoxperience may propose to the User the supply of a product of equivalent quality and price, if available, and, also in this case, the order will only proceed after consent given by the User.
6. In case of absolute unavailability of stock of the ordered product, and it is not possible to offer the User any product of equivalent quality and price, or if the User has not given their consent to change the order initially placed, Ecoxperience will refund the amounts paid by the User, within a maximum period of fourteen days after notification of cancellation.
7. Ecoxperience only ships on business days. Therefore, neither weekends nor holidays are taken into account when estimating delivery of orders. Estimated delivery dates are indicative only.
8. Any delay in the dispatch of items, given the estimated dates presented, which are merely indicative, does not entitle the User to any compensation.
9. Available delivery methods, and respective prices and delivery times, may change depending on the time of year. The delivery methods, prices and deadlines in force can be confirmed in the Shopping Cart.

E) RIGHT OF FREE RESOLUTION AND GUARANTEES

1. Any order contract made on this website can be freely terminated, in accordance with article 10 of Decree-Law no. 24/2014, of February 14, with the User being the one who must bear the return costs. To this end, the User must return their order within a maximum period of 14 days from the date of receipt, intact and in the original packaging, duly sealed, if applicable, together with documentation received, including invoice and document proving receipt of the product. Previously or jointly, the User must contact Ecoxperience, in writing, identifying themselves, indicating the order number and respective invoice, and expressly stating their purpose in resolving the contract, and the User must keep proof of the communication made, which it can be sent by email or by post, together with the returned products. The address for returning orders is that of the Ecoxperience headquarters, indicated above: HIESE – Quinta Vale do Espinhal, EM558 1, 3230-343 Penela.
2. Returned products must be in the same condition in which they arrived in the User's hands, properly packaged and sealed, if applicable, without any sign of use, otherwise the return will not be accepted nor the respective refund processed, being the product will be sent back to the initial shipping address.
3. Goods for which the law provides for their exclusion are excluded from the right to free resolution, with emphasis on sealed goods, not subject to return, for reasons of health protection or hygiene, when opened after delivery.
4. Ecoxperience does not accept any returns sent postage paid or cash on delivery.
5. Once the return is accepted, Ecoxperience undertakes to reimburse the User within a maximum period of fourteen days from the date of receipt of the communication of resolution, in accordance with article 12 of Decree-Law no. 24/2014, of 14 February, or the business day following receipt of the returned product, whichever comes last. The refund amount is only that which was actually paid by the User, and no promotional discount codes that the User may have used will be refunded.
6. The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, refunds are credited to the respective accounts. In other cases, when IBAN information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check, sent to the billing address.
7. Within thirty consecutive days from the invoice date, the User may exchange or return the product purchased on the website . To do this, the User must contact Ecoxperience, in writing, identifying themselves, and indicating the order number and respective invoice, expressing their desire to exchange it for another product or return it, and the User must keep proof of the communication made and return your order, bearing the cost of shipping, intact and in the original packaging, properly sealed, if applicable, together with documentation received, including invoice and document proving receipt of the product. The address for returning orders is that of the Ecoxperience headquarters, indicated above: HIESE – Quinta Vale do Espinhal, EM558 1, 3230-343 Penela.
8. Returned products must be in the same condition in which they arrived at the User's hands, properly packaged and sealed, if applicable, without any sign of use, otherwise the return will not be accepted, nor will its exchange or exchange processed. the respective refund, with the product being sent back to the initial shipping address.
9. If the value resulting from the exchange of products in an order is higher than the initial value of the order, the User must cover the difference, using one of the payment methods available on the website .
10. If the value resulting from the exchange of products in an order is lower than the initial value of the order, or in the case of a return, the payment will be refunded depending on the payment method used in the respective order. In the case of credit card and PayPal payments, refunds are credited to the respective accounts. In other cases, when IBAN information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check, sent to the billing address.
11. Items sent free of charge, in the form of gifts or bonuses, are not refunded.
12. In accordance with the provisions of Decree-Law No. 67/2003, of April 8, all products sold on the website are covered by a guarantee of conformity of the goods corresponding to a period of two years from the date of the invoice. Therefore, if the purchased product is defective, the User must communicate the situation to Ecoxperience, informing their order number and the description of the defect. The costs of returning or collecting items within the warranty period are borne by Ecoxperience. Upon receipt of the item by Ecoxperience, it is checked and, in the event of any lack of conformity, the item is replaced. In this case, Ecoxperience will replace the item and send it again to the User's address at no additional cost.
13. Products and equipment that have exceeded the period defined by the manufacturer or present defects caused by abnormal wear, improper use or installation, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, are considered to be outside the warranty conditions. use of non-original accessories and technical interventions by unauthorized personnel.

F) RESPONSIBILITIES AND CASES OF FORCE MAJEURE

1. All products sold on the website comply with Portuguese legislation. Ecoxperience declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the User's responsibility to check with local authorities the conditions for importing or using the products they wish to order.
2. Ecoxperience is not responsible for losses resulting from any delays, interference, interruptions, errors, communications suspensions, computer viruses, malfunctions or disconnections of the operating system, which originate from factors beyond its control, namely any deficiencies, overloads or failures caused by the communications network or communications services provided by third parties, by the computer system, modems , connection software or any computer viruses that may affect the User's equipment, and which may prevent Users from accessing or browsing the website .
3. The User undertakes to:
4. Ecoxperience reserves the right to prevent future purchases, block access to the store, cancel the supply of any other products or services made available simultaneously by Ecoxperience to the same User, delete the User's account, and also not allow future access to the User to any or all products or services made available by Ecoxperience, in case of non-compliance by the User with these Conditions, namely any of the obligations mentioned in the previous point.
5. If any of the User's data is incorrect or insufficient and, for this reason, there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and Ecoxperience declines any responsibility.
6. Data and information queries carried out on the website are presumed to have been carried out by the User, and Ecoxperience declines any responsibility arising from the abusive or fraudulent use of the information obtained.
7. Ecoxperience is not responsible for any losses or damages caused by abusive use of the website that are not directly attributable to it as an act of intent or gross negligence.
8. Ecoxperience is not responsible for losses or damages resulting from non-compliance or defective compliance, when this is not directly or indirectly attributable to it as an act of intent or gross negligence, and is not responsible, in particular, for:
9. Ecoxperience does not guarantee that the website will be available uninterruptedly, without errors or that it will work infinitely, nor that the products made available through the website meet any of the User's expectations in relation to them.
10. All products available on the website are accompanied by safety information and instructions for use, so the User is responsible for any use they make that does not comply with such information and instructions, and Ecoxperience declines any responsibility.

G) SUSPENSION, DEACTIVATION AND AMENDMENT OF THE ONLINE STORE

1. Regardless of any prior or subsequent communication, Ecoxperience may, at any time, and in accordance with its sole discretion, suspend or cease making the website or part thereof available to one or all Users.
2. The suspension or termination of the website by Ecoxperience does not give Users or third parties the right to any compensation or compensation, and Ecoxperience cannot be held responsible or in any way burdened, for any consequence resulting from the suspension or cancellation of the website .
3. In situations of suspension or cancellation of the website , Ecoxperience ensures, in any case, the processing of orders already placed and paid.
4. Whenever Ecoxperience deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network configurations and/or change the technical configurations of the website to adapt it to possible technological developments.
5. Ecoxperience does not guarantee, however, that any upgrades or improvements will be made to the website .
6. Some upgrades or new features of the website may only be available against payment by the User and/or subscription by the User to Specific Conditions of use.

H) COMMUNICATIONS

1. Without prejudice to other forms of communication provided for in these Conditions, notifications made to the User may be made to their respective email address, by SMS or telephone contact.
2. The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or email address indicated in the registration process on the page and/or in the ordering process.
3. At any time, the User may request not to receive these communications and/or notifications, through the Contact Form or any of the contacts indicated on the website , or by selecting the “Do not receive the Newsletter ” option included in each Newsletter .

I) PROTECTION OF PERSONAL DATA

1. The processing of personal data is carried out in accordance with legislation on the protection of personal data. For more information, see the Privacy Policy and the Cookies Policy.
2. Ecoxperience guarantees that all your purchases on this website are safe. All transactions are made through a secure encrypted server and after the card details are used to pay for the order, they are automatically removed from the database and destroyed, with all card details being requested again for the next purchase.

J) APPLICABLE LEGISLATION

1. All purchases made on this website are subject to Portuguese legislation. Any conflict or divergence in interpretation of these Conditions is submitted to the competent Portuguese Court.
2. If the User is outside of Portugal, Ecoxperience hereby informs that any legal proceedings must be forwarded to the Portuguese Courts.

These General Conditions of Contract and Use were updated on 07/06/2021.